1. Service Requirements & Property Condition 

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- Moved-Out Requirement: All booking rates apply strictly to vacant properties where tenants have fully packed and moved out. Our teams require full, unhindered access to the entire property to execute handover-grade cleaning.

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- Property Clearance: Our standard rates apply strictly to comprehensive deep cleaning services only. Waste removal, junk clearance, and item disposal are not included in our standard cleaning packages and will incur heavy additional charges. Please ensure the property is fully cleared, emptied of rubbish, and completely ready for our team prior to arrival to avoid extra fee.

 

- Furnished / Unfurnished Layouts: We accept both furnished and unfurnished properties. However, any heavy furniture or personal storage boxes left behind will be cleaned around and not moved by our team due to health and safety regulations.

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-Utilities: The client must ensure that constant electricity and hot running water are available at the property at the time of the service. If utilities are disconnected, the service cannot be guaranteed, and a cancellation fee will apply.

 

2. Service Duration & Key Handover

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- Time-frame: A comprehensive, heavy end-of-tenancy deep clean normally requires a full day of intensive on-site work to complete to professional standards.

 

- Staff Breaks: Our cleaning technicians are legally entitled to take standard operational breaks during the day while working on the property.

 

- Next-Day Key Return: To allow full quality inspections and secure handover completion, property keys will strictly be handed back to the client or letting agency the following day, at a specific time mutually agreed upon by Midlands UltraShine and the client.

 

3. Fixed-Price Video Verification

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- All online pricing models are estimated rates. Your final guaranteed fixed price is strictly locked only after our team reviews your submitted property video via WhatsApp.

 

- If the actual property condition on arrival severely contradicts the video layout provided (e.g., extreme trash accumulation, undisclosed heavy mould, or hoarding layouts), Midlands UltraShine reserves the right to amend the final price or refuse the job.

 

4. Exclusions & Specialized Add-Ons

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- Carpet Washing: Please note that professional wet carpet extraction/washing is strictly excluded from our standard packages.

 

- White Mattress Care: Deep steam sanitisation for white mattresses is an optional premium add-on priced from £60 per mattress and must be requested during your video price verification.

 

5. Payment Terms & Paid Invoices

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-No Upfront Fees: We do not require any deposits or upfront card payments online.

 

- Payment Upon Completion: Full payment is strictly due immediately upon completion of the cleaning service on the same day, via bank transfer or cash, before keys are handed back to the tenant or landlord.

 

- Official Paid Invoice: Upon receipt of payment, we will immediately issue a professional, signed digital invoice via email/WhatsApp. This invoice will explicitly display the client's full name, property address, itemised breakdown of the deep clean work completed, and a formal stamp confirming that full payment has been received in full. This serves as your official proof for your estate agency or landlord.

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6. Estate Agency & Corporate B2B Credit Terms

 

- Credit Terms & Fixed Due Date: Unless a custom corporate credit agreement has been signed and authorized in writing by Rami Al-Kubati, all invoices issued to Estate Agencies, Letting Agents, and Corporate Clients are strictly subject to a Net 30-Day payment window. Full payment must be fully cleared within 30 calendar days from the date the invoice is issued.

 

- Statutory Interest & Late Payment Fees: Leicester Deep Clean strictly enforces its legal rights under the UK Late Payment of Commercial Debts (Interest) Act 1998. If an invoice remains unpaid past its fixed 30-day due date, statutory interest will be charged automatically at a rate of 8% plus the Bank of England base rate per annum, calculated daily.

 

- Statutory Compensation Fees: A mandatory fixed statutory compensation fee will be added to each late invoice as permitted under UK B2B law: £40.00 for unpaid balances under £1,000, and £70.00 for unpaid balances between £1,000 and £9,999.

 

- Legal Debt Recovery: If a corporate client fails to clear their outstanding balance within 14 days after the 30-day due date, the account will be immediately referred to our legal recovery agents or escalated straight to the UK Civil National Business Centre (Small Claims Court). The corporate client will be held fully liable for all associated court filing costs and recovery fees.